FAQs
Product Information
What is a giclee art print?
Pronounced zhee-clay, it's a fancy term for a high quality printing method using pigment-based inks through up to 12 nozzles, on high grade archival paper. It ensures every stunning detail is captured and your prints will last a lifetime.
What size should I buy?
The majority of our art prints are available in the following sizes: A5 (14.8x21cm), A4 (21x29.7cm), A3 (29.7x42cm), A2 (24x59.4cm) and A1 (59.4x84.2cm), so you're sure to find the perfect one for your space.
If you're not sure which size to go for, please find our handy guide here.
Do you sell framed art prints?
Yes! Art prints come unframed as standard, but you are able to add a frame option for ease, so they come delivered ready to hang.
Our standard wooden frames, made from obeche wood with a hand painted finish and 22mm in width, are available for sizes A5-A1 and in a range of colours. They come with acrylic glaze which optically the same as glass and will protect your prints from sunlight. Discover more about our lovely handcrafted frames here.
Alternative frame options are also available here.
What is sample size?
We offer sample sizes to give you the opportunity to test different art prints out in your space before committing to the full-size.
Mini versions aren't giclée printed like their larger counterparts, however, are still beautiful quality and are representative of the full-sized prints.
Sample sizes are 8x5.5cm.
Delivery & Shipping
When will my order be delivered?
Our current processing time is 1-3 workings days (Mon-Fri), however, this may increase during busier times. Shipping willing then take a further 2-4 days.
Express shipping is available at a further cost of £3, where orders will be shipped the same or following working day (if placed at weekends) and should arrive the next working day after that.
I have only received part of my order, what do I do?
Art prints and the standard frames are fulfilled by our print partner, whereas, homeware, sample sizes, and some frames are fulfilled at our studio in Bristol. Therefore, your order may arrive in two deliveries if it contains different products.
If you believe this is not the case though or you have still not received your full order after 14 days, please contact us at hello@skudaboo.co.uk and we will ensure to investigate this urgently.
How can I get my order quicker?
Express shipping is available at a further cost of £3, where orders will be shipped the same or following working day (if placed at weekends) and should arrive the next working day.
Do you offer click and collect?
We currently do not offer click and collect on art prints, however, if you live in Bristol, you can collect homeware from our studio in BS1. Contact us at hello@skudaboo.co.uk to arrange.
Where is my order?
The majority of our orders, except sample sizes, are sent on a tracked service. This will be updated automatically and sent to you via email once shipped. If your order still does not arrive after 14 days, please get in tough at hello@skudaboo.co.uk.
Do you offer free shipping?
We offer free UK shipping on orders over £50. Shipping charges to a UK address for orders below £50 is from £3, depending on the size of your order.
International orders shipping charges will be calculated at checkout based on weight of the order and location.
For more information on shipping costs, please visit our shipping and returns page here.
Returns, Exchanges and Cancellations
How can I cancel my order?
All our prints are made to order which means once your order has been placed, the order is automatically processed and sent to print. If you decide you would like to cancel, please email hello@skudaboo.co.uk and we will try our best to cancel before it reaches print. If it is too late, you will need to follow the returns process.
I've changed my mind, can I get a refund or exchange?
Returns and exchanges are accepted within 14 days after the item(s) have been delivered.
If you would like to return an item, please request this on your online account and we will send you a returns address.
We do not offer paid returns, unless your item is faulty or damaged, meaning you are responsible for the shipment and payment of the return. We would always suggest using a tracked service for your return.
The item must be returned in the condition it was received, with no damages. Once the parcel has been received, your refund will be processed via the original payment method.
What do I do if my art print has arrived damaged?
We do our best to ensure your order arrives in beautiful condition first time, however, in the unfortunate event that your order arrives damaged, please contact us at hello@skudaboo.co.uk, within 14 days, so we can investigate and send a replacement asap.